Benjamin Franklin Plumbing Sucks Customer Reviews and Feedback

From Everything.Sucks

Benjamin Franklin Plumbing is a plumbing service in Sonoma, California.


Tell the world why Benjamin Franklin Plumbing sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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Plumbing Manager (Former Employee) says

"Terrible owner who didnt pay his Bill's and half the calls coming into company was about delinquent payments and threats ..ran off great plumbers by calling them every job to ask how much job was cause he owed everybody and eventually payroll bounced and the great plumbers bounced out shaking my hand and flipping off the owner ..really sad 😒 from this company worst place to work EVER!!!!!! Cons: The owner is a CON!!!"

Customer Service Representative (Former Employee) says

"Management and Supervisors are extremely unprofessional, rude and lazy. They are not the "family environment" they try to portray when interviewing and hiring."

Call Center/Dispatch Manager (Former Employee) says

"No training, no communication, was titled manager and had manager duties, however was compensated as a supervisor. No support from HR when a problem with staff is brought to their attention. You’re just told to breathe and don’t let things bother you."

Service Technician (Former Employee) says

"This is a pathetic excuse for a plumbing company... they pay well if you can become a Salesman and are okay with overpriced service! I work there to feed my family and I drank the Kool-Aid for a while, I learned quite a few tools I need to sell myself but working there was not good for my all around wholeness."

Office Manager (Former Employee) says

"I worked at Benjamin Franklin for about two years, management is aggressive and Unprofessional. They say they offer health benefits but the deductible is $10-$12,000 a year! They management also find every reason not give you a raise. It seems they believe every employee is replaceable so if you don’t like it you can leave. So my recommendation would be run don’t walk away from this company! Cons: Everything"

Installer (Former Employee) says

"In order to make any money at this place you have to be a rip off artist. They overcharge customers, sell customers services they don't need. I've seen them even tell older customers they fixed something under the house, charged them 2k, and didn't fix anything!!! These guys are not even plumbers, white shirt fast talking salesmen...this place made me hate going to work everyday, because in order to make a living you have to take advantage of ppl. I quit and never gave me my last check they still owe me a weeks check, Cons: They make money ripping ppl off"

Office Administrator (Current Employee) says

"Very poor management, bait and switch hiring. Employee pays most of the benefits. The employee is expected to give 200% while management WILL not compensate for. Management acts very unprofessional, uses every excuse to not financially compensate employees. Plumber bonus program is always tampered with to ensure plumbers do not bonus! Stay clear of this company! Cons: Low pay, high cost of benefits-poor management"

Its a secret (Former Employee) says

"Very poor owners who micromanage low level managers they hire almost on a temp basis because they bolt once they catch on with their nonsense. As far as plumbers they are great minus a few crybabys that were given special treatment over and over which caused a bad taste in multiple mechanics mouths. People please stay far clear from andover location. Ben Franklin is a good franchise in several other locations. This location will NOT and I mean not respect anyone except for 1 person who has been there over 20 years and is by far the biggest instagater you can imagine and they constantly promote her disgusting actions on the job. Turn your head type stuff!! Dosent belong on the job nor in a business. End of the day.. RUN and RUN fast... Cons: Lots"

N/A (Former Employee) says

"No advancement unless you borrow from owners money for houses cars etc then they own you literally"

Service Plumber (Former Employee) says

"The shop is musty and full of mold. The owner is cheap and doesnt want to put any money into the business. He takes advantage of the plumbers since they are comission based. Cons: Everything"

Lead Dispatcher (Former Employee) says

"Management will lie to you and stab you in your back, especially the owner! You work as hard and as long as you can to benefit the company, then they stab you in your back."

Plumber (Former Employee) says

"Owner prefers scripting at the customer door"

Plumber (Former Employee) says

"This company has a lot of work to do before it will be able to move the the next level. They do not listen to employee imput and hire people who are not qualified for their position."

Plumber (Former Employee) says

"The shop I was at did not offer full plumbing service. Customer prices were very expensive. Was pushed to do sales; management was not happy if you didn't reach an unrealistic goal on sales numbers. I would not recommend this place to any licensed plumber. Cons: Health benefits isn't the best, horrible management, long hours"

employee (Former Employee) says

"The general manager was awesome to work for, great guy and loved his employees! The owners were very hard to work for and micromanaged everything an employee did. Cons: Owners"

Plumber Apprentice (Former Employee) says

"You will have to work Saturdays and be on call and get in a hole and dig dirt with a shovel in a 9 foot deep trench with no shoring. If you like that then you will have fun. Cons: Hot days cold days rainy days"

Plumber (Former Employee) says

"Worst place I worked that treats you like a slave and steals from customers. I never seen so many elderly customers robbed of there hard earned money. How do people have a license to steal from people. Look elsewhere they have a revolving door employee policy. It's a dead end job!!"

Call Taker/Dispatcher (Current Employee) says

"The management is very unorganized, pushy and conceded. They expect their employees to work long hours, don’t care about the individual employee, they care only about the money coming in. They won’t hesitiate to stab you in the back and talk down to you. Zero loyalty. Cons: Lack of morals, self-centered"

Plumber/Install Technician (Current Employee) says

"I can tell the company has a lot of plans. However, currently they are not the correct fit for me at this time. The leadership is a bit disorganized on the Benjamin Franklin side. Hopefully, they will improve on the job training and not rely on their semiretired owner for code knowledge in the future. Cons: disorganized operations, poor knowledge support, poor job performance feed back"

Dispatcher / CSR (Former Employee) says

"By the end of my fifth year there the stability of work seemed dim. There where not that many techs and they were cutting hours along with benefits. \\"

Former Employee - Front Office Staff says

"I worked at Benjamin Franklin Plumbing full-time for more than 3 years Cons: Owners only care about lining their pockets. Had to change their name due to loss of union backing."

Former Employee - General says

"I worked at Benjamin Franklin Plumbing full-time Cons: The owners were not very nice peopl"

Former Employee - Anonymous Employee says

"I worked at Benjamin Franklin Plumbing full-time for less than a year Cons: Profit over people. Poor benefits. Discriminatory hiring practices."

Former Employee - Plumber says

"I worked at Benjamin Franklin Plumbing full-time for more than a year Cons: They are unethical, don’t pay a good rate. Try their best to take money from you. Will work you to death if you let them. Plus they will punish you by giving you crap jobs if you miss a day."

Current Employee - Anonymous Employee says

"I have been working at Benjamin Franklin Plumbing full-time for more than a year Cons: Horrible management and poor benefits and pay"

Former Employee - Anonymous Employee says

"I worked at Benjamin Franklin Plumbing full-time for more than a year Cons: After being sexually harassed and assaulted in the office during office hours I and another girl were the ones let go. I would never recommend another female to work in that office. And your private employee file is not private. Personal information released to someone within organization to use out of malice"

Former Employee - Anonymous Employee says

"I worked at Benjamin Franklin Plumbing full-time Cons: If they get wind of you wanting to better yourself somewhere else they will let you go"

Office says

"I worked at Benjamin Franklin Plumbing for more than a year Cons: Owners were unrealistic when assigning office staff duties, too much work for too little staff, low on call pay for office staff"

Current Employee - Dispatcher says

"I have been working at Benjamin Franklin Plumbing full-time for more than 3 years Cons: greedy owners allll about the money only like you if your nose is in their butts expect only one person in office allowed to get OT"


"I worked at Benjamin Franklin Plumbing Cons: Owner didn’t spend the appropriate time training office staff and technicians on how to work together to maximize profit. A bit religious."

Tom Kissler says

"$500 for a standard garbage disposal replacement, they would not provide an itemized bill showing parts and labor. Took them one hour to complete job."

Mike V. says

"I thought the job they did on my bathroom sink was good work, but the prices are a it too high."

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